How to report abuse to Vultr
Report counterfeit, phishing, and brand-abuse servers hosted on Vultr.
Where to report
To report abuse on Vultr, use the form at vultr.com/abuse and pick the abuse type. The options are CSAM, DMCA/copyright infringement, malware, phishing, trademark infringement, spam, defamation, DDoS, intrusion attempt, and other. Vultr's Acceptable Use Policy calls the form preferred and gives abuse@vultr.com as the alternative. For trademarks, the form asks for the mark, an optional registration number and office, the infringing URLs, a description, and a digital signature. Vultr says it won't share your name or contact details with the reported party. Copyright notices can also go to Vultr's DMCA agent at dmca@vultr.com, and they must be in English. Vultr doesn't publish a response time. It says it will act expeditiously on valid DMCA notices and trademark reports.
- Abuse report form
- www.vultr.com/abuse
- Abuse email
- abuse@vultr.com
Include in your report
- The abuse type selected on the form (trademark and DMCA/copyright are separate types)
- The infringing URLs or items, one per line
- For trademark: the word or symbol infringed, plus registration number and office if available
- For DMCA: the work, where it is on Vultr, your address, phone, and email, good-faith and perjury statements, and a signature, in English
- A detailed description and your typed digital signature
Vultr hosts or serves the content, so it can remove the infringing page or store. If the domain itself is the abuse (a typosquat or lookalike), report it to the registrar as well.
A Vultr abuse report can remove the infringing page or store. If the domain itself is the abuse (a typosquat or lookalike), report it to the domain registrar as well. For a cloned storefront, see how to remove a fake website. Payment processors are often faster than hosts — payment takedown guides cover that layer. Free takedown templates cover the wording.
Why brand-abuse sites show up on Vultr
Vultr servers can be launched and destroyed quickly, and Vultr says the more precise a report is, the faster it can be resolved. Trademark and copyright complaints follow different rules. Copyright notices must meet DMCA requirements and can go to Vultr's designated agent. Trademark reports use the form's own type, which asks for the mark, the infringing URLs, and a digital signature.
What a Vultr abuse report can cover
- Counterfeit storefronts on Vultr cloud compute instances
- Phishing and credential-harvesting pages
- Malware hosting and command-and-control servers
- Brand-impersonation sites moved to Vultr after a takedown elsewhere
- DDoS and intrusion attempts from Vultr IP addresses
How to file a Vultr abuse report
- 1
Confirm the server is on Vultr
Resolve the domain, get past any CDN to the origin IP, and check WHOIS. Vultr's ARIN records list abuse@vultr.com as the abuse contact.
- 2
Pick the matching abuse type on the form
At vultr.com/abuse, choose Trademark Infringement for counterfeit or brand misuse, or DMCA/Copyright Infringement for copied content. Each type shows its own required fields.
- 3
Be precise
Vultr says its network is global and fast-moving, and more precise reports get resolved faster. List each infringing URL on its own line and describe the infringement in detail.
- 4
Use the DMCA agent only for copyright
Vultr's designated agent (dmca@vultr.com) accepts only copyright notices. Notices must be in English, with the content in the email body or in an attachment that opens in standard office software. Emails that require clicking links will not be processed.
When a Vultr abuse report is not enough
Hosting complaints remove the page, not the domain. A suspended site can reappear on a new host under the same URL within hours. If the domain itself is the abuse, file with the registrar as well. Stolen photos and copy are usually faster as a DMCA notice than as a trademark complaint — see the DMCA takedown guide.
How IPzest speeds up Vultr enforcement
- Origin identification behind CDNs so reports reach Vultr rather than a proxy
- Continuous monitoring for brand-abuse sites that come back on new Vultr instances
- Evidence packaging that matches the fields of Vultr's trademark and DMCA forms
- Coordinated filing to Vultr, the registrar, and any CDN in front of the site
Frequently asked questions
How do I report abuse to Vultr?
Use the form at https://www.vultr.com/abuse/ and choose the abuse type. Vultr's Acceptable Use Policy says the form is preferred and that reports can also be sent to abuse@vultr.com.
What is Vultr's DMCA agent?
Vultr's DMCA policy names Lawrence G. Walters of Walters Law Group as its designated agent, reachable at dmca@vultr.com. The agent accepts only copyright notices. Trademark and other complaints should go through the abuse form.
Will Vultr share my details with the customer?
For trademark reports, Vultr's form says it will not share your name or contact information with the reported party. For DMCA notices, Vultr says it notifies the affected user when it removes material, and it sends any counter-notice back to you.
How long does Vultr take to act?
Vultr publishes no turnaround time. Its DMCA policy says it will act expeditiously on valid notices. If a user files a counter-notice, material may be restored within 10 to 14 business days unless you file a court action.
Other hosting providers
Report abuse to DigitalOcean
Report counterfeit, phishing, and brand-abuse sites hosted on DigitalOcean.
Report abuse to Akamai Cloud (Linode)
Report counterfeit, phishing, and brand-abuse servers hosted on Akamai Cloud (formerly Linode).
Report abuse to Hetzner
Report counterfeit, phishing, and brand-abuse servers hosted on Hetzner.
All hosting providers we cover
- Akamai Cloud (Linode) abuse report
- Amazon Web Services abuse report
- Bluehost abuse report
- Cloudflare (CDN) abuse report
- DigitalOcean abuse report
- Google Cloud abuse report
- Hetzner abuse report
- Hostinger abuse report
- Microsoft Azure abuse report
- Netlify abuse report
- OVHcloud abuse report
- Shopify abuse report
- Vercel abuse report
- Wix abuse report
- WordPress.com abuse report
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