Refund Policy

This Refund Policy explains when IPzest subscription fees and add-on charges are and are not refundable. It forms part of our Terms of Service, and the definitions there apply here.

1. Subscriptions

Subscription fees are billed in advance for each billing period and are generally non-refundable.

• Cancelling does not generate a refund for the remainder of the current period. Your access continues until the period ends, and you are not billed again.
• We do not provide prorated refunds for partial periods, unused scans, or time during which you chose not to use the Service.
• Downgrading takes effect at your next billing period; we do not refund the difference for the current one.

2. Add-Ons and Managed Enforcement

Pay-per-takedown and other usage-based charges pay for work performed on your behalf.

• Once we have begun work on a takedown or enforcement action, the charge for it is non-refundable, whether or not the receiving platform grants the request.
• We do not guarantee any particular outcome. Platforms decide independently whether to act on a notice, and an unsuccessful takedown is not grounds for a refund. See Terms §12.
• If we charge you for work we did not begin, or charge you twice for the same action, we refund it in full.

3. Refunds We Always Give

Regardless of the above, we refund:

• Duplicate or clearly erroneous charges
• Charges made after you validly cancelled
• Charges resulting from our billing error
• Any amount we are required to refund by applicable law, including any statutory cancellation or cooling-off right you may have as a consumer in your jurisdiction. Nothing in this policy limits those rights.

4. How to Request a Refund

Email info@ipzest.app from the address on your account, including the charge date and amount and a brief description of the issue. We aim to respond within 5 business days. Approved refunds are returned to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.

5. Chargebacks

Please contact us before disputing a charge with your bank — most issues are resolved faster directly. If a chargeback is filed, we may suspend the account while the dispute is pending and will provide the payment processor with our records of the account and the services delivered. If a chargeback is resolved in our favour, any suspended access is restored on payment of the amount due.

6. Changes to This Policy

We may update this policy. Changes apply to purchases made after the updated policy is posted, and we will update the "Last updated" date above.

7. Contact