IPzest
Contacts verified 2026-09-06

How to report abuse to Gandi

Report counterfeit and brand-abuse domains to Gandi.

Gandi states complaints are handled within 24 hours; resolution of clear cases typically within daysGandi Abuse Team

Where to report

Report abuse to Gandi with the form at help.gandi.net/en/abuse, which sends your complaint to abuse@gandi.net, or write to that address directly. You get an automatic ticket confirmation, and Gandi states every abuse complaint is handled by an agent within 24 hours, 7 days a week.

Abuse report form
help.gandi.net/en/abuse
Abuse email
abuse@gandi.net

Include in your report

  • Which Gandi product is involved: domain name, hosting, or email
  • The domain and the URL of the abusive content
  • A description of the abuse and the risk it creates
  • Evidence such as screenshots or copies of the fraudulent pages (full headers for spam)
  • A valid email address, since all Gandi follow-up is by email

Gandi registers the domain; it can suspend or lock a domain but cannot edit the site's content. If the abuse is the content itself, report it to the hosting provider as well.

Gandi is a French registrar and hosting provider with a large European customer base and a long-standing, well-documented abuse process. Its abuse team accepts reports by form, email, or phone and commits to handling every complaint within 24 hours, seven days a week.

A Gandi abuse report can suspend or lock the domain. It cannot rewrite the website. If the fake store or phishing page is still live, file a parallel complaint with the hosting provider. For a cloned storefront selling your products, follow how to remove a fake website. If someone registered your business name and the domain is parked or for sale, use the domain dispute playbook instead of an abuse form. Free takedown templates cover the wording.

Why brand-abuse sites show up on Gandi

Gandi's broad TLD coverage, including many ccTLDs, means European brand-abuse domains often land there. Gandi is responsive but strict about evidence: reports must identify the Gandi product involved (domain, hosting, or email) and include supporting material, and all follow-up is by email against a ticket number.

What a Gandi abuse report can cover

  • Typosquats of European brands across gTLDs and ccTLDs
  • Phishing sites on Gandi hosting
  • Counterfeit ecommerce domains
  • Spam campaigns from Gandi-registered domains
  • Trademark-infringing parked domains

How to file a Gandi abuse report

  1. 1

    Identify the Gandi product involved

    Check RDAP and hosting to see whether Gandi is the registrar, the host, or both. The abuse form asks you to choose Domain or Hosting first.

  2. 2

    Submit the Gandi abuse form

    Use help.gandi.net/en/abuse, select the product and category, and attach evidence. The form delivers to abuse@gandi.net and returns a ticket reference.

  3. 3

    Follow up on the ticket by email

    Gandi communicates exclusively by email. Reply on the ticket thread with any additional evidence rather than opening a new report.

  4. 4

    Use UDRP for contested domain names

    Gandi honors UDRP and URS outcomes as an ICANN-accredited registrar. For a domain that itself infringes a mark, arbitration produces a definitive result.

Gandi Abuse Team

When a Gandi abuse report is not enough

Registrar complaints work for phishing, malware, and clear policy violations. They do not transfer a domain to you, and they often bounce trademark-only disputes. For a brand-name domain you want to own, file a UDRP (or URS for a faster suspension) — the domain squatting playbook covers that choice. If Gandi only registered the name and someone else hosts the site, send a second report through the hosting takedown guides.

How IPzest speeds up Gandi enforcement

  • Continuous monitoring for brand-name domains registered or hosted at Gandi
  • Evidence packaging matched to Gandi's product-and-category form
  • Ticket tracking and follow-up on the email thread Gandi requires
  • Cross-registrar tracking for operators mixing Gandi with other European registrars

Frequently asked questions

How do I report abuse to Gandi?

Use the form at https://help.gandi.net/en/abuse (choose Domain or Hosting, then the category), or email abuse@gandi.net directly with the domain, URLs, and evidence. A phone line at +33 1 70 37 76 61 plays the procedure. Gandi confirms with a ticket number and states complaints are handled within 24 hours, 7 days a week.

Is abuse@gandi.net the same as abuse@support.gandi.net?

Gandi's own help pages publish abuse@gandi.net; its RDAP records list abuse@support.gandi.net as the ICANN contact. Both reach the abuse team; use the address on Gandi's site.

Does Gandi remove trademark-infringing content?

Gandi acts on hosted content it controls and on clear domain abuse. Disputes over the domain name itself are resolved through UDRP or URS, which Gandi honors.

Other registrars

Report abuse to OVHcloud

Report counterfeit and brand-abuse domains to OVHcloud.

Report abuse to IONOS

Report counterfeit and brand-abuse domains to IONOS.

Report abuse to Name.com

Report counterfeit and brand-abuse domains to Name.com.

All registrars we cover

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